Hey, Spectrum, Im pretty sure this is the box that you guys asked if I still had.

announces the reality star.

Spencers comment was meant to poke fun at the companys ridiculous policies.

Spencer Pratt on ‘The Hills’

Image via MTV

In his previous video, Spencer had suggested that Spectrum representativesfix their scriptsto account forsimilar natural disasters.

To this, Spectrum has responded that the company is currently reviewing agent instructions and changing their communication protocols.

The singerdescribed the experience as overwhelmingand confessed that she was scrambling to gather whatever she could without much thought.

The Hills TV Show Poster

According to Heidi,she was in shock after learning that they had to leavetheir home.

In her exact words: Your brain just doesnt start working the same.

Its like fight or flight.

Cast Placeholder Image

As the fire closed in,Heidi couldnt decide what to take alongwith her.

She recalled only grabbing a pair of jeans from her closet and thinking that she was good to go.

Ultimately, her instincts kicked in, and she prioritized taking her childrens teddy bears and clothes.

Reality TV

The reality star admitted thateverything else is goneand that the fires destroyed all their personal memorabilia and family photos.

The couple is currentlyfocused on rebuilding their livesand documenting the process on social media.

The Hillsis available to stream on Paramount+.